Customer Service Executive

OA are recruiting for a Customer Service Executive to join our client’s successful and growing team.

We’re looking for someone passionate about delivering excellent customer service, as you'll be converting inbound calls and emails into memberships.

You'll need strong organisational skills to manage enquiries within set timeframes, and great attention to detail for handling amendments, cancellations, and refunds.

Clear communication is essential, especially when dealing with compliance issues like eligibility criteria and renewal payments.

Location: Borehamwood

Hours: Full-time, 9am – 5:30pm, Monday to Friday. Hybrid working: 3 days in the office and 2 days from home after a successful 6-month probation period.

Salary: Up to £26,000 – depending on experience

Customer Service Executive- Benefits:

23 days holiday + UK bank holidays
Life assurance
Private health care for you and dependents
Employee assistance programme, including GP line, cashback for treatments, advice line
Season ticket loan
Rental deposit loan
Annual leave purchase scheme

Customer Service Executive- Key Responsibilities:

Acting as first point of contact for members and prospective members including making sure packs are sent and replying to emails
Onboarding new members and related administration
Proactively contacting abandoned registrations, other leads and members for renewal
Responding to member, consumer and other interested parties who have compliance related enquiries
Liaising with the internal Compliance team
Attending trade shows and other events on behalf of all schemes as and when required
As sector leaders in the private rented sector, we expect all teammates to keep up to date with what is happening in the property market generally

Customer Service Executive- Skills and Experience:

Experience in the property sector especially the private rented sector, will be useful but not essential
An excellent level of written and verbal communication along with good numerical skills
Drive and self-determination with the ability to find and implement solutions to problems
Sound knowledge of Microsoft Office packages including Excel, Word and PowerPoint and the ability to learn new systems and processes as needed

If you have strong customer service skills and are looking to join a company that supports and offers growth opportunities, please apply online with your CV.

BARNPERM

By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy statement and give OA Group authorisation to hold you provided data.

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.